Order of fields in a contact form
February 21st, 2008
Wenetus Interactive, a brazilian web development company reversed the usual order of fields in a contact form:
Instead of the usual name, e-mail, message order, the form first asks what the visitor wants to say (something that is in her mind, for sure) to only later ask for contact information.
It’s a really simple point, but I believe it makes a big difference on how the visitor perceives the interest the company has on what she has to say.